Responsible Gaming at dbajie

Our Commitment to Safe Play

At dbajie, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that gambling should always be a form of entertainment, never a source of financial stress, personal harm, or family conflict. Our platform is designed from the ground up to give Bangladeshi players meaningful tools and clear information to help them make informed decisions about their play.

We are committed to maintaining an environment where every player can enjoy cricket betting, live dealer games, slots, and all other dbajie products with full confidence that safeguards are in place. This means offering robust deposit limits, session time controls, reality check reminders, and a comprehensive self-exclusion programme — all accessible directly from your dbajie account settings at any time.

Responsible gaming at dbajie is built around three core principles: prevention (stopping problems before they develop), intervention (identifying and supporting players who may be experiencing difficulties), and protection (ensuring that the most vulnerable players, including minors and those who have self-excluded, never gain access to the platform).

Age Restriction & Verification

Why We Verify Age

Gambling can be harmful to young people whose decision-making abilities and impulse controls are still developing. Bangladesh law also restricts gambling access to adults. For both ethical and legal reasons, dbajie treats age verification as a non-negotiable requirement — not an optional step. Every new player must confirm they are 18 or older at registration, and full account functionality (including deposits, withdrawals, and live games) is only unlocked after identity verification is completed.

How Age Verification Works at dbajie

1. At registration, players provide their date of birth and confirm they are 18 years of age or older by ticking a mandatory declaration checkbox.
2. Players must submit a copy of a valid Bangladesh National Identity Card (NID), passport, or driving licence showing their date of birth.
3. Our KYC team reviews the submitted document, typically within 24–48 hours. During this period, deposits may be accepted but withdrawals are held pending verification.
4. If the submitted document confirms the player is under 18, the account is immediately and permanently closed, all funds are returned via the original payment method (less any winnings accrued), and the registration details are flagged to prevent re-registration.
5. If any doubt exists about a player's age during play — for example, if our fraud detection systems flag an account — we may request additional verification documents at any time without prior notice.

Protecting Minors on Shared Devices

If you share a computer, tablet, or mobile phone with younger family members, we strongly recommend the following steps to prevent accidental or deliberate underage access to the dbajie platform:

• Never save your dbajie username or password in a shared browser.
• Always log out of your dbajie account after each session.
• Enable a device PIN or biometric lock on your phone or tablet.
• Consider installing parental control software on shared devices. Reputable options include Net Nanny, Qustodio, and the built-in parental controls available on Android and iOS devices.
• Keep your bKash, Nagad, or Rocket mobile banking apps protected with separate PINs so that minors cannot initiate deposits on your behalf.

Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts causing harm — to your finances, your relationships, your mental health, or your daily functioning. Problem gambling can affect anyone, regardless of income level, education, or experience. The earlier it is recognised, the easier it is to address.

The following are common warning signs that gambling may be becoming a problem. Recognising these signs in yourself — or in someone you care about — is the first and most important step towards getting help.

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Gambling for longer periods than you originally intended.
• Feeling anxious, irritable, or restless when not gambling or when trying to cut down.
• Lying to family members or friends about how much time or money you spend gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
• Borrowing money — from friends, family, or financial institutions — to fund gambling.
• Neglecting work, study, family responsibilities, or personal health because of gambling.
• Feeling a strong compulsion to gamble and finding it very difficult to stop, even when you want to.
• Selling personal possessions or withdrawing savings to fund gambling activity.
• Repeatedly trying and failing to reduce or stop gambling on your own.
• Feeling guilt, shame, or regret after a gambling session, but returning anyway.

Self-Assessment Questionnaire

The following questionnaire is based on internationally recognised problem gambling screening tools. Read each question honestly and consider how frequently each statement applies to your gambling behaviour over the past 12 months. This is not a diagnostic tool — it is designed to help you reflect on your relationship with gambling and decide whether you may benefit from additional support.

If you answered yes to one or two questions, you may be a moderate-risk gambler. Consider setting tighter limits on your dbajie account.

If you answered yes to three or more questions, your gambling behaviour may already be causing harm. We strongly recommend activating a self-exclusion period and contacting a support organisation. Please see the Support Resources section below.

Account Controls

Player Protection Tools

dbajie provides a full suite of account-level controls that you can activate at any time through your account settings. These tools are designed to help you stay within the boundaries you set for yourself.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the dbajie platform. When you self-exclude, your account is fully suspended for your chosen exclusion period — you cannot log in, deposit, withdraw, or place bets. During the exclusion period, dbajie will also cease all marketing communications to you.

Available Exclusion Periods

dbajie offers the following self-exclusion periods. Choose the period that best reflects the level of break you need:

• 6 months — the minimum exclusion period (mandatory minimum; shorter exclusions are not available).
• 1 year — recommended for players experiencing moderate gambling-related difficulties.
• 3 years — recommended for players with a longer history of problem gambling.
• 5 years — for players who require an extended exclusion to address serious gambling harm.
• Indefinite / Permanent — for players who wish to permanently stop gambling on dbajie. A permanent exclusion can only be reversed after a minimum of 5 years and following a structured return review.

How to Apply for Self-Exclusion

1. Log in to your dbajie account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. Select your preferred exclusion period from the available options listed above.
3. Read and confirm the self-exclusion declaration, which explains the terms and conditions of the exclusion period.
4. Submit your self-exclusion request. Your account will be suspended within 24 hours of submission. You will receive an email confirmation once the exclusion is active.
5. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period. Our team will process your request immediately, regardless of the time or day.

What Happens During Self-Exclusion

• Your dbajie account is suspended and all login attempts are blocked for the duration of the exclusion period.
• All pending withdrawal requests are processed normally and funds returned to your registered payment method within standard withdrawal processing times.
• Any remaining account balance that cannot be withdrawn will be held securely and returned to you at the end of the exclusion period upon request.
• All marketing and promotional communications (email, SMS) are stopped immediately.
• Your self-exclusion record is permanently retained by dbajie even after the exclusion period ends, in compliance with responsible gaming obligations.
• If you attempt to create a new dbajie account during your exclusion period, our systems will identify and close the duplicate account. Any deposits made on a duplicate account will be returned.

Returning After Self-Exclusion

When a fixed-period self-exclusion expires, your account does not automatically reactivate. You must submit a formal account reinstatement request to [email protected]. There is a mandatory 7-day cooling-off period between the expiry of your exclusion and reinstatement of full account access, during which our support team may conduct a welfare check. We encourage all returning players to set new deposit limits and session time controls before recommencing play.

Support Resources & Helplines

If you feel that gambling is negatively affecting your life or the lives of those around you, professional help is available. The organisations listed below provide confidential counselling, financial guidance, and crisis support for people affected by problem gambling. All services are free to access.

Financial Counselling & Debt Support

Problem gambling frequently leads to financial difficulties. If you are experiencing debt, inability to meet household expenses, or financial pressure as a result of gambling, the following steps may help:

• Contact your bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or your provider) and ask about hardship arrangements or temporary payment deferrals.
• Speak to a licensed financial counsellor or debt management service in your area. Many NGOs in Dhaka, Chittagong, Sylhet, and Khulna offer free financial counselling services.
• Consider requesting that your bank block transactions to gambling platforms. Most major Bangladeshi banks offer a gambling block on debit and credit cards upon request.
• If you use bKash, Nagad, or Rocket for gambling deposits, contact those providers directly to discuss whether a transaction category block is available on your account.

Contact dbajie Support

Our responsible gaming support team is available around the clock to help you activate any player protection tool, process a self-exclusion request, or simply talk through your options. All responsible gaming enquiries are handled with complete confidentiality and without judgment.

What to Say When You Contact Us

You do not need to explain yourself in detail or provide a reason when requesting a responsible gaming tool. Simply state what you need and our team will handle it immediately. For example:

• "Please activate a ৳5,000 daily deposit limit on my account."
• "I would like to self-exclude for 6 months, effective immediately."
• "Please apply a 72-hour cooling-off period to my account."
• "I want to opt out of all promotional emails and bonus offers."
• "Please close my account permanently."

Any of these requests will be processed immediately, with no questions asked and no attempt to persuade you otherwise. Your wellbeing always takes priority over commercial considerations at dbajie.